When water damage affects your property, every minute counts. Our certified crews respond across York Region with fast emergency dispatch day or night.
24/7 Emergency Response • Insurance Claim Support • Local York Region Crews
Certified Restoration Technicians
Insurance Claim Documentation Support
Canadian Owned and Operated
Emergency Checklist
What to do in the First 30 Minutes
Quick action can reduce secondary damage. While you wait for our crew to arrive, take these steps if it is safe to do so:
✔︎ Shut off the water source
Turn off the nearest supply valve or the main shut-off if needed.
✔︎ Cut power to affected areas
Turn off electricity to affected areas only if it is safe to do so. If there is any risk, wait for professionals.
✔︎ Move valuables off the floor
Protect documents, electronics, and irreplaceable items.
✔︎ Do not run fans or HVAC yet
Improper airflow can spread contaminants.
✔︎ Notify your insurance company
Report the loss as soon as possible and keep any claim information handy.
✔︎ What Happens Once We Arrive
We will assess the damage, begin mitigation, document affected areas, and guide you through the next steps.
PROBLEMS WE SOLVE
Common Water Damage Problems We Solve
Whether it’s a flooded basement, burst pipe, sewer backup, or appliance leak, our York Region team responds fast to contain the damage, dry the property, properly document affected areas for insurance, and begin restoration.
Basement flooding
Groundwater intrusion and storm surges.
Burst or frozen pipes
Common during harsh York Region winters.
Sewer or drain backup
Requires specialized biohazard cleanup; our certified team handles it safely.
Sump pump failure
Particularly common after spring thaw.
Roof or eaves leaks
Heavy rain and ice damming.
Appliance leaks
Dishwashers, washing machines, water heaters.
HVAC condensation leaks
Slow leaks that often go undetected.
Request Service
Request Water Damage Restoration Service in York Region
Use the form below to request service and our team will contact you promptly to schedule an assessment. For urgent water damage emergencies, call us now at 1-877-255-9525.
From emergency response to final repairs, we manage the process from start to finish so you know what to expect at every stage.
Step 1: Rapid Dispatch
When you call, our team responds 24/7.
We dispatch the nearest available certified crew to assess the damage, identify the source, and determine the immediate mitigation steps needed to protect your property.
Step 2: Mitigate & Dry
We extract standing water, set up commercial drying and dehumidification equipment, and monitor moisture levels throughout the drying process. Damaged materials are documented, removed where necessary, and treated to help reduce the risk of mould growth.
Step 3: Repair & Restore
Once the property is properly dried, we complete the repair and reconstruction phase, which may include drywall, insulation, flooring, trim, and painting. We also provide detailed documentation and photos to support communication with your insurance company.
WHY YORK REGION TRUSTS TRUE RESTORATION
Why York Region Property Owners Choose True Restoration
True Restoration helps homeowners, property managers, and businesses recover from water damage, flooding, and related emergencies across Ontario. We are Canadian owned and operated, fully licensed and insured, and our technicians are trained in water damage restoration and applied structural drying.
Our Water Damage Restoration Services Also Include
Our services are designed to stabilize the property, reduce further damage, and move your project efficiently from emergency mitigation through final restoration.
These are some of the most common questions we receive from York Region homeowners and property managers. If you need help now or the answer to your question isn’t here, contact us any time.
Our dispatch operates 24/7, including holidays. Because our crews serve York Region locally, we typically aim to reach most areas within a few hours of your call, depending on distance, time of day, weather, and current demand. Call 1-877-255-9525 for the most accurate response estimate at the time of your emergency.
Yes. We provide moisture logs, photographs, and scope of work documentation to support your claim. We can communicate with your insurance representative throughout the project, although claim approval always remains at the insurer’s discretion.
It depends on the scope of damage. Many water damage jobs can proceed while you remain in the home. In cases involving sewage backup, significant structural damage, or mould remediation, temporary relocation may be advisable. Our crew will assess and advise you clearly before any work begins.
Mould can begin to develop within 24 to 48 hours in the right conditions. We combat this by rapidly extracting water, strategically placing commercial air movers and dehumidifiers, applying antimicrobial treatments, and monitoring moisture levels with calibrated meters until the structure reaches acceptable dryness standards.
Mitigation includes water extraction, structural drying, removing damaged materials (wet drywall, saturated insulation), antimicrobial treatment, and thorough documentation. Mitigation is the emergency phase; reconstruction is when we repair and rebuild.
Cost is determined by: the volume of water, the category of water (clean, grey, or sewage), how long the water has been present, the total affected area, the types of materials impacted, and the extent of reconstruction required. We provide a detailed scope of work after our initial assessment.
Yes. After mitigation and drying are complete, we can complete the rebuild phase to help restore your property to pre-loss condition. This may include insulation and drywall replacement, trim and baseboards, flooring repair or replacement, painting, cabinetry repairs, and other finishing work. Before rebuilding begins, we provide a clear scope, timeline, and pricing.
Reach Out Now
Ready to Restore Your Property?
Our certified team is ready to help York Region homeowners and property managers respond to water damage quickly and confidently. One call gets the process started.
100% Canadian Owned & Operated.