Terms of Service

Welcome to True Restoration Ltd. These Terms of Service (“Agreement”) constitute a legally binding agreement between True Restoration Ltd. (“Contractor,” “we,” “us”) and the property owner or authorized agent (“Client,” “you”) regarding restoration and construction services provided at your property.

By signing a Work Authorization form or allowing us to commence work on your property, you agree to be bound by these terms.

1. Authorization and Access

You hereby authorize True Restoration Ltd. to enter the property identified by you to perform necessary cleaning, restoration, remediation, and construction services. You agree to provide a safe working environment, including access to water and electricity necessary to perform the work, at no cost to us.

2. Estimates and Unforeseen Conditions

Property restoration often involves hidden damages (e.g., water behind walls, mold under flooring) that cannot be seen during an initial inspection.

• Estimates: Any price provided upfront is an estimate based on visible conditions. It is not a fixed-price contract unless explicitly stated.
• Supplemental Estimates: If we discover additional damage or hazardous materials (such as asbestos or severe mold) during the course of work, we will cease work in that area and provide a supplemental estimate for the additional repairs required.

3. Insurance Processing

We work closely with insurance providers to facilitate claims. However, you acknowledge that:

1. Policy Limits: You are responsible for knowing your insurance policy limits and coverage.
2. Deductibles: You are responsible for paying your insurance deductible directly to True Restoration Ltd. before work is completed.
3. Denied Claims: If your insurance carrier denies any part of the claim or refuses to pay for specific services performed, you remain personally liable for the full payment of those services.

4. Payment Terms

Unless otherwise agreed in writing:

• Emergency Services: Payment for emergency mitigation (water extraction, board-ups) is due upon completion of the emergency phase.
• Reconstruction: Progress payments may be required based on project milestones.
• Overdue Accounts: Invoices not paid within 30 days of the invoice date will accrue interest at a rate of 1.5% per month (18% per annum).

Note on Liens: In accordance with provincial Construction Lien Acts, True Restoration Ltd. reserves the right to register a lien against your property for any unpaid labor or materials provided to improve the property.

5. Workmanship and Warranty

We stand behind our work. True Restoration Ltd. provides a limited warranty on workmanship for a period of one (1) year from the date of completion.

This warranty does not cover:

• Damages caused by subsequent events (e.g., a new flood or fire).
• Normal wear and tear.
• Materials covered by a separate manufacturer’s warranty.
• Pre-existing structural issues or damages not related to our scope of work.

6. Personal Property

While we take reasonable care in handling your contents (furniture, electronics, etc.), True Restoration Ltd. is not responsible for damage to items that were already damaged by the disaster event (fire, water, smoke) prior to our arrival. We recommend removing valuable or fragile items from the work area before we begin.

7. Hazardous Materials

If hazardous materials (including but not limited to asbestos, lead, or biological hazards) are discovered, we are legally required to stop work and follow specific abatement protocols. This may require hiring specialized environmental contractors, which will be billed as an additional cost.

8. Termination

You may terminate this agreement at any time by providing written notice. Upon termination, you are liable for all labor performed and materials ordered or installed up to the date of termination, plus a cancellation fee of 10% of the remaining contract value to cover administrative costs.

9. Website use

These additional terms apply to your use of our websites, including truerestoration.ca and help.truerestoration.ca (the “Sites”), separately from any service contract you may have with us.

9.1 Acceptable use

You agree to use the Sites only for lawful purposes and in a manner consistent with these Terms. You will not attempt to access non-public areas of the Sites, probe for vulnerabilities, scrape content for resale, send unsolicited bulk inquiries, or use any automated system or software to interact with the Sites in a way that could damage, disable, overburden, or impair the Sites or interfere with any other party’s use.

9.2 Form submissions

When you submit a request through any form on the Sites, you confirm that the information you provide is accurate, that you are the property owner or an authorized agent for the property in question, and that you consent to be contacted by True Restoration Ltd. regarding your inquiry. Information collected through forms is handled in accordance with our Privacy Policy.

9.3 Intellectual property

All content on the Sites — including text, photographs, video, logos, the True Restoration name, and the design — is the property of True Restoration Ltd. or its licensors and is protected by Canadian and international copyright and trademark law. You may view and print pages for your personal, non-commercial use, but you may not reproduce, modify, distribute, or use the content for any other purpose without our prior written consent.

9.4 Third-party links

The Sites may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or terms of any third-party site. Linking does not imply endorsement.

9.5 No warranty for the Sites

The Sites are provided “as is” and “as available.” While we work to keep the Sites accurate and operational, we do not warrant that the Sites will be uninterrupted, error-free, or free of viruses or other harmful components. Information presented on the Sites is for general informational purposes and is not a substitute for a written estimate, scope of work, or service agreement.

9.6 Limitation of liability for the Sites

To the fullest extent permitted by law, True Restoration Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the Sites. This limitation does not apply to liability for fraud, gross negligence, or any other liability that cannot be limited under applicable law. This section governs your use of the Sites only and does not modify your service agreement with us, which is governed by sections 1 through 8 above.

9.7 Communications consent

If you choose to opt in to marketing emails or marketing SMS through the optional checkboxes on our online forms, you agree to receive those communications subject to Canada’s Anti-Spam Legislation (CASL). You may withdraw consent at any time as described in our Privacy Policy. Transactional messages relating to an active job (visit reminders, dispatch updates, completion notices) are not marketing messages and may be sent without separate marketing consent.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

11. Contact Us

If you have questions regarding these terms, please contact us using our contact page of by sending an email to info@truerestoration.ca.