Privacy Policy​

At True Restoration Ltd. (“we,” “us,” or “our”), we understand that when you call us, you are often dealing with a stressful situation regarding your property. We are committed to protecting the privacy and security of your personal information throughout the restoration process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

To provide effective property restoration services, we must collect certain personal information. We limit this collection to what is necessary to perform our work and process your claim.

• Contact Information: Name, property address, phone number, and email address.
• Insurance Information: Policy numbers, insurance provider names, claim numbers, and contact details for your insurance adjuster.
• Property Documentation: Photos, videos, and descriptions of property damage, blueprints, or access codes/keys required to enter the property for repairs.
• Financial Information: Payment details (credit card information or banking details) if you are paying for services directly or paying a deductible.

2. How We Use Your Information

We use your personal information for the following business purposes:

• To assess damage and provide estimates for restoration and reconstruction.
• To communicate with you regarding the status of your project.
• To communicate directly with your insurance company or adjuster to facilitate your claim approval and billing.
• To schedule subcontractors (such as electricians or plumbers) to perform specialized work at your property.
• To process payments and collect outstanding debts.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, to complete your restoration project, we may share your information with:

• Insurance Providers: We share project documentation, photos, and costs with your insurance company to assist in processing your claim.
• Trusted Subcontractors: We may provide your address and contact details to trusted trade partners (e.g., flooring specialists, dry-wallers) who are contracted by us to work on your property. They are contractually obligated to keep your information confidential.
• Legal Compliance: We may disclose information if required by law, court order, or government regulation.

4. Consent

By hiring True Restoration Ltd. or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this policy. In many cases, your consent is implied when you ask us to provide a service (e.g., emergency water extraction). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, but this may prevent us from completing your restoration project.

5. Security of Data

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against loss, theft, and unauthorized access. This includes secure storage of physical files, password-protected digital systems, and restricted access to personal information by employees on a “need-to-know” basis.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or insurance reporting requirements.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate. To make such a request, please contact us using the information below.

8. Website Cookies

If you visit our website, we may use “cookies” (small data files) to analyze website traffic and improve user experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us via our contact page or send an email to info@truerestoration.ca.